One of the most important considerations of our company is to be able to assist our customer to get the most out of our products. We have tried to make our software very easy to use, but will gladly help out our users with any problems they are experiencing with iCruisePro. If you are having problems with your device, please refer to the User's Manual for that device. Our support staff is available to provide assistance during regular business hours. One of the best ways to get help on support issues is to choose from one of our many tutorial videos to help you get the answers you need. We hope users will utilize this valuable support tool. Contact us